FAQ: Answers To Your Most Frequently Asked Questions

Many of you are curious about us and the services we offer, so we thought we'd help you out a little more. The same questions often pop up, so here's where you'll find the answers to them. Enjoy reading and learning more about us in the meantime.

Can I choose my psychologist, coach or therapist?

Of course you can, it's you who decides! And as our experts are numerous and it's not always easy to make a choice, we offer you several selections; the most consulted experts, the best rated one, the newcomers, etc...

How will I communicate with my shrink, coach or therapist?

Here again, you have the choice! You can exchange by phone, email or chat, depending on the means of communication you prefer.

Is the payment secure?

Yes, our payment system is secure and encrypted. Your bank details are processed securely on behalf of MyBestPro by our Adyen service provider, certified to comply with PCI DSS 3.2, the main international security standard, whose objectives are to ensure the confidentiality and integrity of cardholders' data, and with the requirements of the European Payment Services Directive (PSD2 (EU) 2015/2366).

Is online coaching effective compared to a face-to-face consultation?

Yes, numerous studies prove it and experts are unanimous on the subject; it works! Online therapy very often makes it possible to get past the first consultation, not to mention the fact that you often feel more comfortable than in a face-to-face session.

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